I was lucky enough to be be asked to guest post on the PSAMA website this week. Here’s the first part, then head over to their site to read the rest:

I’ve just finished reading ‘Start with Why’ by Simon Sinek, which dovetails nicely with Don’s recent post about ‘The Power of Habit’. This is an especially relevant book as well, as it explores what it means to be alive and create transformation both in your personal life and in business.

The premise is clear: we must discover and communicate the WHY behind what we do to be effective and successful.
WHY is the looking glass we should all be holding up to the world to determine next choices and next steps, especially if we’re stuck on a project or need a massive dose of inspiration. People don’t buy WHAT you do, they buy WHY you do it.

Most people know WHAT they do and HOW they do it. But only the major players, the luminaries, understand the critical value of the WHY. Southwest Airlines, for example, knows WHAT their company is – an inexpensive airline. It knows HOW they do it: quick simple flights with very little frills. But in order to really move the needle, they started with the WHY: To be a travel champion for the masses. To empower average people with possibility. To live and breathe this cause day after day, year after year, decade after decade.

The result? They’ve turned a profit every year, while other airlines have been brought to their knees.

Read the rest here….


21Mar

The Tao of Content Marketing

I had the good fortune of hanging out at #MarketMix here in Seattle, an event that brings together some of the best marketing minds in the PNW. There were a ton of good talks and generally a nice buzz to the event – and overall I was reminded of how vibrant our community is.

But the highpoint of the day for me was remembering something I can sometimes forget in my rush to make things happen. All this content marketing, all the planning, all the video production, all the blogposts and outreach to drive SEO? All the rest of that stuff we’re supposed to be doing to feed the insatiable maw of social media?

It’s supposed to be fun. We’re supposed to be getting a kick out of it.

And few people  have more fun than Cheezburger Network CEO Ben Huh. Ben was the keynote speaker at lunch (good food, BTW) – and his whole message was find your niche, wave your freak flag high, and enjoy this amazing thing we call the InterWebs. Yeah, it’s work. And yeah, we all have deadlines and mortgages to meet. But don’t forget to ROFL, exchange a little LOL Cat Love, and engage in the greatest communications boon the world has ever seen.

Enjoy and Share. No spreadsheet can replace that.

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13Mar

Case Study: Video that Builds Business

Last week brought us two of the most popular viral videos ever. The first, Kony 2012, has over 74 million views since it launched on March 5. It’s the fastest spreading video of all time. It’s engaging, stimulating, and provocative. It hopes to change the world through discussion and revelation.  It’s  very good.

Its also a major anomaly.  It would be a mistake to think that everyone can rush out, follow this ‘formula’, and instantly bag this sort of audience. The flint hits the steel like this very rarely.

The second video is from DollarShaveClub.com  – and this one deserves a look not just because it’s funny – but because it’s a business model.

This video launched on March 5th as well, and now has close to 3 million views. Compared to 70 million, this seems like child’s play. But from a business perspective, I bet this video created more fans that turned into buyers that turned into repeat buyers.

Here’s how:

  • Create a brilliant video that makes razors fun, exciting, and something you want to be a part of.
  • Point your audience to a fun, easy to use website that leads to conversion. This approach wasn’t just about the video.
  • Present a real problem: getting razors is a drag and expensive.
  • Provide a real solution: for a few bucks a month, we’ll send you high quality razors and remove this drag from your life forever.
  • Begin building repeat customers that you can communicate with forever.

My guess is the conversion was pretty substantial. Every time I tried to go to the site for the first few days, the traffic had crashed the servers. And I’m betting the good natured spirit of the video combined with the expert website resulted in a healthy number of sign-ups, me being one of them. Not to mention the press and blogosphere buzz for substantial Earned Media bonus points.

The takeaway: great video that speaks to brand is an important key. But only in the context of the big picture business plan. Whether a non-profit organization looking to raise money or a business looking to drive more sales, you have to know what success looks like to you before deciding on the best way to get there.

DollarShaveClub.com is certainly one great approach.

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29Feb

Superfeet and The Magic of Tent Pole Marketing

In the movie biz, all the studios have their ‘tent-pole’ releases. These are usually the big-budget films like Mission Impossible 4 or Harry Potter. The movies that the studios bank on to provide a lion’s share of the year’s profits.

The question is, how do we take a tent-pole mentality and roll it into all our marketing initiatives? What are those things happening throughout the course of the calendar year that you could really blow the doors off and move the needle on?

For one of our clients, Superfeet Worldwide, one tent pole event is Outdoor Retailer – one of the biggest trade shows around. This is where retail partners, distributors, competitors and consumers all mix, showing off the best of the best for next year’s market and beyond. It’s a place where you can either make a big splash, or be buried under all the noise.

So although this show doesn’t happen until summer, the planning starts now. They begin planning what success looks like to them, what metrics they want to reach, what products they want to highlight in market.

Last year, for example, they decided they wanted to produce a ‘major motion picture’ quality short film announcing their new Superfeet Sandal. They wanted something new, something fresh, something that spoke directly to the lifestyle of the product and could be shown prominently at the show. We added the seaplane as an extra bonus.

View the project here:

 

What are your tent-pole events? What are some things that you can do to really shake things up? Do they revolve around holidays, summer, the end of a quarter?

Sure, Superfeet picked video production as one way to rise above the noise with great success, but what are your plans? What are those three or four moments in the year you can fully wrap your arms around, embrace, and use to spread the word. Understanding that can lead to your own personal box office success.

Want more? Let’s share some ideas.

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08Feb

The Superbowl Ad that Wasn’t: Apple

Tonight we’re sponsoring a pretty cool event in Seattle, Chalk Talk 2012. Chalk Talk reviews all the Superbowl spots with a panel of agency experts, including Eric Baumgartner from Wunderman and Ian Cohen from the Wexley School for Girls. Promises to be both informative and a good time – and we’ll be interested to see what their perspective is.

One potential dark horse of the night might be Apple. Missed their spot? So did we, until the very end during the presentation of the Lombardi Trophy and about a dozen iPhones were whipped out to capture the event. The Street’s Jim Cramer called this the biggest advertising coup of them all – free exposure by professional athletes on the biggest stage in television history.

That’s the goal – weaving your narrative so deeply into people’s lives that they do the advertising for you. At Hand Crank Films, we try to do that with every video production we make by extending your brand on an emotional level – so people remember, people talk, people want to engage. That’s the power of good storytelling and exceptional products.

And a media buy that wasn’t a media buy at all.

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I had the real pleasure of hanging out with Bryan Hintz last week, the lead designer for SPIE. SPIE is a leader in advancing the scientific research and engineering applications of optics – namely light. They also hold one of the biggest tradeshows in San Francisco, Photonics West, which is a crazy collection of over 20,000 attendees and over 1,200 exhibitors in Moscone Hall, most of them world-renown scientists, entrepreneurs and venture capitalists looking for the Next Big Thing. It’s bigger than MacWorld.

Bryan’s job? To design everything from the 20 foot tall entrance graphics to the exhibition guides to the video production we worked on for him – just about everything that someone would look at to get an impression. But although he’s expert at creating clean graphics, logos and things that draw people in, his attention to detail went beyond that. For him, colors were important. But experience was everything.

Bryan said it best: the SPIE brand was the totality of the experience people had at the event. The way the crowds interacted with kiosks, got their tickets, walked the floor. The mood they were in when they left to get dinner.

So whether you’re providing video production services like we are, or selling books, or selling insurance – don’t relegate your brand to the logo on your business card. Sure, it’s important. It can set a tone. But then the real work begins.

One idea? Do a touchpoint analysis of every place a customer or potential customer comes into contact with what you offer – from the way people pick up the phone to your email signature. Then ask yourself, is that the brand I want my audience to experience?

Judging by the success of Photonics West, Bryan and everyone else at SPIE pretty much nailed it. But he was already planning for ways to improve next year.

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I couldn’t wait to get home last night to fool around with iBooks Author, the new tool released yesterday by Apple that allows anyone to create interactive iPad books that can be sold or given away online.

Why is this important? Because now it’s relatively easy for you to create an interactive book with graphics, video content, quizzes, 3-D images, and much more. So if you own a company that sources the best fish in the world like our client Vital Choice, you’ll be able to create cookbooks with how-to videos, links to the nearest supermarkets that have your product, and surveys that let you get instant feedback from your readers. And this is only scratching the surface.

This is jaw-dropping stuff, and I imagine this will blow up similar to the whole app space. But the question is, how will all of us take advantage of it? Here’s some ideas:

  1. Can you take one of your brochures and turn it into an iPad book as a test? The software is easy to use and I had a rudimentary book ready to publish in about an hour.
  2. How can you help your audience?  Think about how you can use this platform to spread your expertise. Then give it away for free, at least at first. You gain a lot of instant credibility when you say ‘You should read my book on the subject. Let me send you a link.’ Now it’s easier than ever.
  3. What other content can you include in your book? What videos or graphics do you have that would make this book truly interactive and engaging?
  4. Think of a good title that will grab people.
  5. Do it. If you’re interested at all in getting in front of people, this has immense potential. Limited really only by your imagination.

Yeah, I’m very bullish on the whole thing and I’m often susceptible to the Steve Jobs ‘Reality Distortion’ field. I believe there is tons of opportunity here for anyone with something important to say (which is most of us).  Think about it as another huge gateway to what you offer.

But the future is not without it’s downside. The barrier to entry is so low (unlike the app space, where you at least need to have access to technical skill), that I’m sure the space will get flooded. So getting in and differentiating yourself now is more imperative than ever.

Plus it appears that books you create for iPads using Author can only be sold in the iBookstore. So Apple is, in fact, locking you in.

Beyond that – there will be a whole generation behind us that may never pick up a real book ever again. Paper is planned obsolescence, and interactive books full of everything may make imagination a casualty. But it’s also inevitable.

The other downside? I uploaded my eBook ‘The Power of Video’ to the iBookstore last night but can’t find it listed anywhere yet. My guess is that it’s going through the Apple approval process so there isn’t any immediate gratification.  I’ll keep you posted.

 

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MLK Tore Down Many a Wall

All the Big Guys have been looking for a distribution model that makes money online. Sure, Amazon and eBay have been huge successes, but record companies and movie studios have had at best a lukewarm relationship with the Net. See the ludicrous SOPA act for proof.

Then along comes comedian Louis C.K. to create an impressive video production and distribution model. Haven’t heard of him? Either had I until all the buzz, and now he’s grossed over a cool $ 1 million in about two weeks. The idea is fairly simple on paper:

  1. Decide you want to record one of your stand-up gigs, in this case “Live at Beacon Theater“.
  2. Pay for production yourself – about $170,000.
  3. Post the video on your website and charge a reasonable price for download – 5 bucks.
  4. Tell your 897,000 fans about it on twitter, and ask them nicely not to rip it off: “Please don’t torrent this video. I paid for the whole thing with my own stupid money.”
  5. Participate in a few online forums and Q+A sessions, and let your fans spread the word and handle all your PR.
  6. Become a model for future distribution strategies = Purchase, not Pirate.

Louis C.K. avoided the studio system all-together, which he said would have paid him less than $200,000, and went straight to his fan base. The result is all the middlemen were cut out: the many layers of studios, marketing teams, distributors, and retailers – each that would have taken a piece of the pie. Red Tape was avoided all-together.

What he did seems so simple: provide a good product at a reasonable price. But the real magic was in connection. Engaging his audience in an honest and straightforward way. Creating a relationship his fans wanted to pay for. And, of course, being funny.

And the kicker? He gave almost $300,000 of the proceeds to charity and another $250,000 to his staff. The remainder is being used to fund another show. Which points to a bird of an all together different feather.

What sort of content could you try this with?

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Every New Year,  I make the standard list of resolutions. They often involve working out more and eating less. But this year more than ever, I’m searching for Quality. And to me, quality means connecting with things and people that resonate, fulfill their purpose, and last.

Here’s a few ways I think we can all add quality to our stories in 2012:

  • Find the Romantic Hook: Romance is the deepest connection – the way we find joy in the smallest things. While it’s the most powerful of all the hooks, it’s also often the first to be let go under the grind of the day to day. Don’t let this be buried under the incessant paperwork. Fight for it.
  • Listen to Better Soundtracks: Every piece of media we consume affects how we feel. Don’t waste much time (other than a few guilty pleasures) on content that doesn’t reinforce who you want to be. Instead, find the soundtrack that inspires.
  • Join a Better Cast: Surrounding yourself with people that don’t dream the same way you do is a killer. Cut their scenes as much as possible from your script, and hang with people who want to share the same crazy life you do. That’s the best way to reach new heights.
  • Produce Quality Content: Every email, every tweet, every Facebook post and video, is part of your brand and reflects who you are. Your content is what fills your own personal TV channel, and if you want people to watch, you have to focus on quality. No, it may never be perfect, but it should add value and make people’s lives better.
  • Ignore the Critics: Producing (rather than just consuming) is risky business. You’re going to have to eventually throw stuff out there for people to see. Inevitably, you’ll get feedback that is negative, snarky, and mean. But you’ll also get good feedback. Use it to improve and fuel the engine. Don’t get dragged down by people who never had the guts in the first place.

My last couple of posts have been ‘soft’ in video production advice, and have focused instead on some general philosophies. Maybe it’s the holidays and the New Year that’s bringing this time of reflection. Or the eggnog. Regardless, I’m going to get back to more ‘How To’ posts soon.

But the Big Questions and the Big Answers do matter. By stealing some of these resolutions, maybe we can all do well and put a ‘dent in the universe’.

Your thoughts for 2012? Let us know.

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